Message sending stopped working

playSMS Help
1

Hello, I have been using playSMS 1.3.1 with Nexmo with absolutely no issues.
However from yesterday i have not been able to send any messages. Api requests do not go out to Nexmo while I am able to send via nexmo if I use the url from a browser or wget from commandline.

Below is from the bottom of /var/log/playsms/playsms.log

2015-11-20 16:16:06 PID564f4746821d5 aizukanne L2 sendsms_queue_push # saving queue_code:7f8dafe04e7c2ad92baa25585b152d93 dst:+2348066118808
2015-11-20 16:16:06 PID564f4746821d5 aizukanne L2 sendsms_queue_push # saved queue_code:7f8dafe04e7c2ad92baa25585b152d93 smslog_id:648
2015-11-20 16:16:06 PID564f4746821d5 aizukanne L2 sendsms # end queue_code:7f8dafe04e7c2ad92baa25585b152d93 queue_count:1 sms_count:1 failed_ queue:0 failed_sms:0
2015-11-20 16:21:32 PID564f488cc1d5d aizukanne L2 sendsms # start uid:2 sender_id:[PHML] smsc:[]
2015-11-20 16:21:32 PID564f488cc1d5d aizukanne L2 sendsms_queue_create # saving queue_code:555ee45f4877d2c5ace636e8df338a48 src:PHML schedule d:2015-11-20 16:21:32
2015-11-20 16:21:32 PID564f488cc1d5d aizukanne L2 sendsms_queue_create # saved queue_code:555ee45f4877d2c5ace636e8df338a48 id:1742
2015-11-20 16:21:32 PID564f488cc1d5d aizukanne L2 sendsms # dst:1 sms_count:1 total_charges:1
2015-11-20 16:21:32 PID564f488cc1d5d aizukanne L2 sendsms_queue_push # saving queue_code:555ee45f4877d2c5ace636e8df338a48 dst:+2348077641151
2015-11-20 16:21:32 PID564f488cc1d5d aizukanne L2 sendsms_queue_push # saved queue_code:555ee45f4877d2c5ace636e8df338a48 smslog_id:649
2015-11-20 16:21:32 PID564f488cc1d5d aizukanne L2 sendsms # end queue_code:555ee45f4877d2c5ace636e8df338a48 queue_count:1 sms_count:1 failed_ queue:0 failed_sms:0

Please assist.

2

can you login as admin and see Reports -> View SMS queue, let me know if there r queues in there

also please paste result of Linux console command: playsmsd check

anton

3

Hello,

There are no messages in the SMS queue/

Here is the result from playsmsd check
ubuntu@ip-172-31-54-50:~$ playsmsd check
PLAYSMSD_CONF = /etc/playsmsd.conf
PLAYSMS_PATH = /var/www/html/playsms
PLAYSMS_LIB = /var/lib/playsms
PLAYSMS_BIN = /usr/local/bin
PLAYSMS_LOG = /var/log/playsms
DAEMON_SLEEP = 1
ERROR_REPORTING = E_ALL ^ (E_NOTICE | E_WARNING)
IS_RUNNING = 1
PIDS schedule = 2455
PIDS dlrssmsd = 2457
PIDS recvsmsd = 2459
PIDS sendsmsd = 2461

Best regards

Arinze Izukanne

4

can you try to implement this fix ?

anton

5

Hello,

Thanks very much. With the fix applied, messages now show up in the queue. Once the queue was cleared, messages started sending.

Thank you very much, Problem solved.

Best regards

6

I’m curious to know why it stopped in the first place.

anton

7

Someone tried to send bulk SMS that wasn’t properly formatted. This clogged the queue. I saw over 1000 messages with 0 as destination number and the intended recipient’s phone number as the message.

Once i purged the queue, message delivery resumed as normal. The fix made it possible to see the queue.